RETURN & REFUND POLICY

Hassle-Free Returns Policy

At BSNAIJCSA, we are committed to ensuring a positive shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return and refund under the terms outlined below.

Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return:

• The item must be unused and in its original condition.
• Original packaging, manuals, and accessories must be included.
• A valid proof of purchase is required.
• Customized, personalized, gift cards, digital downloads, and clearance items are non-refundable unless defective.

Return Authorization

Before returning any product, please contact our support team to obtain return instructions.

Refund Processing

Once your return is received and inspected:

• We will notify you by email regarding the status of your refund.
• Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with photos of the product and packaging.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return results from our error or a defective item.